Delete from within the app (fastest)
Open SoulSinq → Settings → Delete my account → Delete permanently. That's it - no email, no waiting for support.
Delete by request
If you can no longer access the app, email soulsinq@gmail.com with the subject “Account deletion request” from the email address your account is registered with (so we can verify it is really you). We process deletion requests within 30 days, normally much faster.
What happens when you delete
- Your account is disabled immediately - you disappear from suggestions and your Connects can no longer see your profile or write to you.
- Within 72 hours, all your personal data is physically and permanently erased: profile, questionnaire answers, photos, messages, voice notes, game history, push tokens and notification history. If a technical failure interrupts it, the erasure is retried, and it completes within 90 days at the very most; we monitor for that.
- If a report you made, or a report about you, is still being reviewed, the erasure waits for its decision: normally within 24 hours, never more than 14 days.
- An account banned for a serious breach of our Terms stays closed rather than being erased on request; the Privacy Policy (section 6) explains why.
- Your sign-in identity (Firebase account) is deleted as part of the same process.
- Deletion is permanent - there is no undo and no “reactivation”. Creating a new account later starts from zero.
What may be retained
- Records we are legally required to keep (e.g. relating to an ongoing dispute or a legal obligation) - kept only as long as required.
- Anonymous, aggregated statistics that can no longer identify you.
Details in our Privacy Policy.